Frequently Asked Questions
Everything you need to know about shopping for your home at Chadwicks & Hacks.
What are your standard shipping rates and delivery times?
We offer competitive shipping rates across Canada and the United States. Standard delivery typically takes 3-7 business days depending on your location, while larger appliances or furniture may require scheduled freight delivery.
What is your return policy for home appliances and electronics?
We accept returns on most unused, unopened items within 30 days of purchase. Please note that certain major appliances and custom-ordered items may be subject to a restocking fee or specific manufacturer warranty guidelines.
Do you offer professional installation services?
Yes, for local customers within our service area, we provide professional installation for BBQs, fireplaces, and select home appliances. Please contact our support team to schedule an appointment with a certified technician.
How can I track the status of my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package in real-time.
Are your products covered by a manufacturer's warranty?
Absolutely. As an authorized retailer, all products sold at Chadwicks & Hacks come with full manufacturer warranties. We can also assist you in coordinating repairs or replacements if a defect occurs during the warranty period.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.